Shipping policy

1. Shipping Regions

AYNA ships to the United States, Canada, Europe, and Israel only.

2. Shipping Carriers

Shipments are handled via FedEx, and in Israel through a private Israeli shipping company. Once the order is shipped, a tracking number will be provided, allowing the customer to track the shipment on the shipping company's website. Please pay attention to your order number for tracking and communication purposes.

3. Preparation and Delivery Times

Order preparation time: up to 10 business days from the moment the order is placed.
Estimated delivery time: up to 35 business days from the moment the product is shipped.

4. Shipping Cost

Shipping costs vary based on the geographical region and the weight of the shipment. The exact cost will be provided to the customer during the checkout process.

5. Express Shipping

Express shipping is not currently offered on the website. If a customer wishes to arrange express shipping, they must contact AYNA privately before placing the order.

6. Customs and Duties

The customer is responsible for all customs duties and taxes in the destination country. AYNA is not responsible for delays due to customs processing or restrictions in the destination country.

7. Packaging

AYNA products are professionally packaged and protected using special foam designed specifically for the product, and are wrapped in sturdy EB cardboard to protect against damage during transit.

8. Insurance and Lost Shipments

In the case of a lost shipment, both the customer and the shipping company must provide proof that the package was lost. Once it is confirmed that the shipment was indeed lost, the customer can choose one of the following options:
- A refund of 30% of the shipping cost.
- A credit of 70% of the cost to select a new product from the store.

9. Product Defects

AYNA products are made from recycled materials, so imperfections such as scratches or minor cracks are part of the product's design. In cases where the product's shape is completely broken due to shipping, the customer can contact our customer service at **ayna.thegoodeye@gmail.com**.

10. Shipping Delays

If the delivery takes longer than 45 business days, the customer is asked to contact AYNA's customer service at **ayna.thegoodeye@gmail.com**. AYNA will check the status with the shipping company and update the customer with a possible solution. In cases where delays are caused by external factors beyond AYNA's control (such as weather conditions, customs delays, or force majeure events), AYNA is not responsible for the delay.

11. Order Cancellation

Orders can be canceled if they have not been shipped and if less than 3 days have passed since the order was placed.

12. Incorrect Address

If a customer provides an incorrect address when placing the order, the customer is responsible for any additional costs incurred.

13. Customer Service

There may be delays in responding to customer service inquiries, but we make every effort to respond to all requests as quickly as possible. Please be patient and we will get back to you as soon as possible.